Substitution Policy

Substitution policy
In our effort to bring you the highest quality product in a timely matter, we reserve the right to make substitutions in regards to quality of product, availability, and longevity. 
In the event of a substitution we will do our best to remain within the desired color palette and will maintain the presence of the arrangement. 
Green plants may be substituted for a similar plant of the same value and style. 
Blooming plants may be substituted in color and may vary in variety based on availability and season. 
Pots, baskets et. come in an array of styles of equal value and quality. 
Hollie and Pine strives to provide a higher level of costumer service with up front transparency and easy communication. 
To ensure we are meeting your standard please do not hesitate to reach out with questions, concerns or special requests in advance of you occasions and events. 720-688-1012